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2023 Playback Breakout Sessions

ITC Vegas

November 01, 2023

Claims Guidance: Using AI to Deliver Better Outcomes at Scale to Claimants, Customers and Carrier Profitability Presented by EvolutionIQ

Improving the outcomes of claims not only helps sick and injured people recover, it impacts bottom lines, too. Fewer adverse events, fewer escalations in claim severity, increased return-to-work rates, shorter claim durations as full recoveries happen sooner, and accurate and early specialist referrals all directly benefit claimants while simultaneously reducing costs and loss-ratios for insurers. As a result, carriers can redeploy capital to reinvest in their people amidst an industry-wide talent war, drive reductions in reinsurance costs, increase claim volume without adding resources, and deliver savings that resonate throughout the entire enterprise. Hear panelists from Principal Financial, CNA, Guidewire, and EvolutionIQ as they discuss the ways in which AI-powered Claims Guidance is now helping more sick and injured people recover while simultaneously delivering both immediate and long-term ROI.


Dan Moore, SVP - Claim Shared Services, CNA

Kara Hoogensen, SVP - Benefits & Protection & Head of Workplace Benefits, Principal Financial Group

Moderator: Mike Saltzman, Co-CEO & Co-Founder, EvolutionIQ

Roger Arnemann, General Manager & SVP Guidewire Analytics, Guidewire

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