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2023 Playback Breakout Sessions

ITC Vegas

November 01, 2023

The Art and Science of Claims Management: Balancing Efficiency, Quality, and Compliance

This session brings together an Insurtech VC, an AI Entrepreneur, a leading Insurance Management Consultant from McKinsey, and a data analytics professional at a leading carrier to discuss emerging trends in claims management. Topics will include the impact of AI on the claims process, how new technologies can address the pressing needs of claims professionals, and how priorities have shifted in a challenging loss environment.


Hajime Hotta, Co-Founder, Cinnamon AI
Kristen Ganjani, Partner, McKinsey & Company
Moderator: Max Chee, Partner, Aquiline Capital Partners
Zubair Shams, SVP - Strategic Analytics, Arch

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