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2023 - Kick-Off Summit Playback

ITC Vegas

October 31, 2023

The Future of Claims: Moving Beyond Trends for Greater Impact- Panel Discussion

In an era of rapidly evolving customer expectations and technological advancements, insurance leaders are seeking smart technology investments that can revolutionize the claims experience. But how can carriers provide a secure, omni-channel, hyper-personalized, and efficient claims process when crucial data resides in multiple legacy systems, PAS, and TPA systems, or relies on manual interventions and paper files? At this engaging panel discussion, we will dive deep into the future of insurance claims, exploring innovative solutions that go beyond fleeting trends to address the evolving needs and objectives of all stakeholders.


Maura O’Donnell, Director of Marketing, Benekiva

Brent Williams, Founder and CEO, Benekiva

Jeff Scobee, Chief Information Officer, USAA

Lloyd Campbell-Gibson, Head of Claims, North America, SwissRe

Justin Jonassen, Senior Underwriting Automation Specialist Security, Mutual Life

Ewelina Mroczek, AVP Market and Product Research, Lincoln Financial


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