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2023 - Kick-Off Summit Playback

ITC Vegas

October 31, 2023

AI Disruption: Supercharging Customer Experience in the Insurance Industry Presented by Solera

As the insurance industry continues to evolve in the digital age, the role of artificial intelligence (AI) in shaping customer experience has become increasingly crucial. From accelerating processes to digitizing interactions, AI has the potential to transform the way insurers engage with their customers. Prepare to be inspired as we delve into the exciting realm of AI, witnessing its profound ability to accelerate, digitize, and shape customer journeys. Discover how cutting-edge technologies and transformative strategies are being employed to push the boundaries of customer experience in the insurance industry. From enhanced claims processes to personalized interactions, our esteemed panelists will share their invaluable insights, success stories, and lessons learned from the forefront of AI implementation. Brace yourself for an engaging discussion that will explore the remarkable potential of AI in propelling insurance companies towards unparalleled customer satisfaction and operational efficiency. Whether you're an insurance professional, a digital transformation enthusiast, or a visionary CFO, this session is your chance to gain exclusive knowledge and be part of the movement driving insurance customer experience into the future. Join us as we embark on this thrilling journey through the AI frontier and unlock the limitless possibilities that await.


Bill Brower, VP Industry Relations, Solera

Pascal Belaud, General Manager, Customer Success Data and AI Group, Microsoft

Tiffany Alvey, Head of Home Office Claims, PURE

Eric Brandt, Formerly Chief Claims Officer, All State

Ellen Carney, Principal Analyst, Forrester

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