Ursula Merten, Head of Operations at Green Shield Risk Solutions, is a global insurance industry veteran focused on solving challenges relating to risks & controls, policies & procedures, operational & organizational design, and technology solutions. She brings a broad perspective of experience in claims and reinsurance roles that includes various positions as an insurer, broker, TPA, external audit, internal audit and consultant. She is deeply passionate about working with insurance organizations on their digital transformation journey. Ursula has spoken to numerous groups on a variety of topics including claims management best practices and digital transformation. She is a speaker and thought leader on the insurance workforce, women in insurance, technology, and succession planning.