Taffy Jo Mayers is the Global Leader of WTW's Insurance Consulting and Technology Commercial P&C and Specialty Lines Practice, where she is responsible for setting the direction for business and technology consulting. Before joining WTW, Taffy Jo was the North America Head of Commercial & Specialty Insurance Underwriting Transformation and Automation at EY, the founding leader for the technology and business consulting synergies practice. Before moving to EY, Taffy Jo was an executive at Zurich North America, where she served in senior leadership roles for P&C Underwriting, Commercial Insurance Sales and Distribution, Technical and Underwriting Quality Assurance, Risk & Control, Operational Transformation, Business Strategy, Product Development, Marketing, Value Proposition Creation, and Change Management. With over 25 years of experience in commercial property and casualty insurance carriers, Taffy Jo is a recognized industry thought leader for insurance innovation, digital transformation, data enablement, the Future of Underwriting, carrier operations, employee engagement, and DEI&B.