Stephen Ehikian

CEO & Co-Founder
Stephen is the Co-Founder & CEO at Airkit. He was formerly the VP of Product at Salesforce and COO/CFO at SalesforceIQ, which was called RelateIQ until Salesforce acquired the company in 2014. SalesforceIQ pioneered the creation of Relationship Intelligence technology, which drives more efficient and effective sales teams. Stephen is from Atherton, CA. He studied mechanical engineering and economics at Yale and received an MBA from Stanford.

Sessions by Stephen Ehikian

11:10 AM - 12:00 PM
Claims Track: Islander G 

How to Rapidly Launch Unified Customer Journeys Across All Channels Presented by Airkit 

Customer expectations for great CX are far outpacing insurance carrier’s rate of innovation. If providers don’t innovate fast, their customers will jump ship to a competitor. According to Accenture, 41% of surveyed P&C insurance customers who said they were satisfied with the way their claim was handled still reported they are likely to switch to another insurer. To transform their digital claims offering, insurance providers must provide a seamless, personalized experience across multiple engagement channels, including agent-assisted support and self-service. In this session, we will walk through the top 3 ways COVID-19 changed consumer behaviours for good; how to evaluate new CX platforms in order to drive innovative CX at speed; and real-life customer stories on how insurance providers increased CSAT and lowered costs with digital claims automation. 

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