Ramon has the distinct honor and privilege of serving the insurance industry by creating claims products for all types of insurance organizations. He is the current Chief Operating Officer for the Allcat claims organization and provides accurate, high quality and service driven claims products. Prior to Allcat, Ramon served as the interim chief claims officer for USAA here he led nearly 7,000 claims professionals looking to provide best in class service for the military community. In that role, he and his team were focused on making insurance simple, easy, and more importantly relevant to the USAA membership. During his career he has proven the ability to create innovative claims solutions leveraging digital capabilities and modern, cloud-based claims systems. Ramon has over 18 years of insurance industry experience spanning across property and auto insurance and is a graduate of Texas State University. He recently graduated from The University of Texas at San Antonio (UTSA) completing his Executive MBA. Ramon is passionate about building diverse teams and sees this as the most significant competitive advantage in the insurance innovation ecosystem.