Mike Schubert

Vice President of Technology
Mike has been transforming and modernizing IT organizations throughout his 25+ years of progressive experience. He has a successful track record delivering business value by leveraging next generation technologies to solve current and emerging business problems. Mike is currently Vice President of Technology at Unum, leading digital transformation across the Benefits and Contact Center journey. His teams focus on improving the experience of Unum’s consumers during their time of need by developing a digital ecosystem that supports engagement through the consumer’s channel of choice, whether it is web, mobile, text or voice.

Sessions by Mike Schubert

02:00 PM - 02:10 PM
Demo Stage 

Demo: Ushur

11:10 AM - 12:00 PM
Customer Experience Track: Islander B | Retention & Acquisition Track 

Sponsored Panel Discussion: The Art of Customer Experience meets the Science of AI and Automation. A view from the front-lines of Digital Transformation Presented by Ushur 

Nearly a decade in, Digital Transformation remained, to a larger extent, a topic for the enterprise back office. More recent developments in AI and automation have now opened new avenues to bring customer experience enhancements to the forefront of the transformation efforts. In this session, Ushur brings together the executives and the visionaries who are leading this CX transformation driven by advancements in AI-powered automation. 

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