Michelle Gaertner is Head of Pega’s North American Insurance Practice for Pegasystems. Michelle is responsible for building & leading the account management and sales organization supporting the world’s largest Financial Services and Insurance firms. Her team helps clients transform their business using Pega’s strategic applications in the areas of Marketing, Sales, Customer Service & Intelligent Automation seamlessly connecting to the back-office Operations. Her mission is to change the way the world builds software to create unprecedented business outcomes in client engagement and to drive operational excellence for clients.