Michelle Gaertner

Head of North American Insurance
Pegasystems Inc.
Michelle Gaertner is Head of Pega’s North American Insurance Practice for Pegasystems. Michelle is responsible for building & leading the account management and sales organization supporting the world’s largest Financial Services and Insurance firms. Her team helps clients transform their business using Pega’s strategic applications in the areas of Marketing, Sales, Customer Service & Intelligent Automation seamlessly connecting to the back-office Operations. Her mission is to change the way the world builds software to create unprecedented business outcomes in client engagement and to drive operational excellence for clients.

Sessions by Michelle Gaertner

03:15 PM - 04:15 PM

Redefining Service in Insurance

Insurers are waking up to the fact that service is an enterprise experience, not a department. A panel of industry leaders from Virtusa, Pega, Unum and Reliance Standard will discuss how they’re investing to change customer and agent loyalty.

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