Martina Conlon
Head of Property/Casualty
Aite-Novarica Group
Martina Conlon is Head of Property and Casualty Insurance at Aite-Novarica Group. She has expertise in IT strategy, best practices, organizational approaches, and technology architecture, and is the primary researcher and author of market-leading reports on agent portals, core systems, business intelligence, and technology strategy. Martina has led dozens of vendor selection efforts, insurer peer benchmarking, IT organizational assessments, and enterprise architecture and roadmap development for leading U.S. insurers. Prior to Aite-Novarica Group, Martina served as Director of Enterprise Technology for Arbella Insurance, where she was responsible for all business applications, analytics, websites, and portals. She has also served as Principal Consultant with major technology and consulting firms, where she partnered with client executives to launch technology solutions to meet strategic business goals. She holds an MBA from Boston University and a B.S. in Electrical Engineering from Tufts University.
Sessions by Martina Conlon
11:10 AM -
12:00 PM
Innovation in Action Track: Islander E
Digital Business with a Human Touch – Key Ingredients for Delivering Differentiated Sales, Service & Claims Experiences Presented by ValueMomentum
Insurers are transforming their technology and instituting their enterprise digital platforms to drive differentiated experiences in their quest to become customer-centric. How can these differentiated experiences be empathetic and blend the human touch with the convenience of digital engagements? And how can insurers bring urgency to their transformation agenda, while contending with culture and legacy technology headwinds.
Join this actionable session featuring Partha Srinivasa, EVP & CIO, Erie Insurance; Martina Conlon, Head of Property & Casualty Insurance, Aite-Novarica Group; and Raghavendra Aithal, VP & Client Partner, ValueMomentum, and learn:
- The urgent imperative to transform technology and implement enterprise digital platforms
- How ERIE Insurance conceives of differentiated omni-channel sales, service & claims experiences – that uphold its credo of “never lose the human touch”
- Battle-tested tactics to break down common barriers—internal and external—and bringing speed and agility to these efforts