Marco Navega
Chief Information Officer
Zurich
Marco Navega is a technology enthusiast who started his career as a software developer and is now a CIO at Zurich. He is a Certified Project Management Professional (PMP) with 14 years of experience in managing and leading software projects and programs. He possesses over 20 years of experience in the IT sector and 17 years in the insurance industry (GI and Life), focusing on large-scale IT/business transformation endeavors. As a result, Zurich has experienced more efficient operations, an increase in new business, and a shift from a policy-centric to a customer-centric approach.
Sessions by Marco Navega
03:05 PM -
03:40 PM
Customer Experience Track: Islander B | Retention & Acquisition Track
Ask Me Anything: Attract and Retain Distribution Partners: Personalize the Digital Relationship with Agents and Brokers Presented by OutSystems
Brokers and Agents account for 90% of Zurich’s business. When Zurich started their digital evolution, they decided to start with a group of customers first. The diversity of these customers’ needs from mobile and online quoting to client portfolio views to commission/fee statements to claims filing and tracking, would have required a multiplicity of technologies and resources to support each. In the interest of speed, resources, and the flexibility to continuously evolve capabilities, Zurich chose the OutSystems high-performance, low-code platform. Join us and ask Marco Navega anything about the Zurich customer engagement evolution during this open 35-Minute Q&A session.