Liliana is the Financial Services Industry Leader for Deloitte Consulting. Her specialization is operating model design, functional optimizations, and technology-enabled transformations, with a focus on driving operational efficiency, scalability, client experience, and business agility. Liliana has extensive global experience, having worked on and led projects in the US, Europe, Latin America, Australia, and Asia; in the past years she has been serving large banks, investment managers, and global insurance companies. Her experience includes working with two technology start-ups serving the financial services sector. Liliana has an undergraduate degree in Finance, an MBA from MIT Sloan, and a PhD in decision sciences (system dynamics).