Keith Raymond

Senior Analyst
Keith is a Senior Analyst in Celent's North American insurance practice. He has extensive industry experience and is a seasoned expert in business transformation, back-office operations, mergers and acquisitions, and process improvement for both property/casualty and life/health/annuities. His previous roles also include Vice President of Research and Consulting at Novarica, Practice Partner – Digital Success at MVP Advisory, CIO/COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, a wholly owned subsidiary of The Hartford Insurance Group; Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company. Keith most recently has focused his authoring on the topic of intelligent automation and has assisted a number of insurance organizations with strategic technology roadmap development, go-to-market strategy, core platform replacement selection and IT and operational due diligence on acquisition opportunities. Keith has authored a number of industry artifacts and blogged on a number of industry topics with focus on innovation and digital transformation. Keith has also presented at a number of insurance industry events. Keith can be reached directly at

Sessions by Keith Raymond

01:00 PM - 01:50 PM

Do You Have Intelligence in Your Processing? AI and ML Driven Innovation Insurance

AI and ML are fueling significant advances in intelligent automation, and their application in the insurance industry is growing at a rapid pace. Intelligently automating labor-intensive tasks, underwriting, claims processing and customer service is just the start. Major gains have been realized in operational efficiency, cost reduction, enhancing the customer experience and delivering faster ROI – where does it go from here? In this panel discussion we will talk with the experts on what’s new on the horizon for the application of cognitive technologies in automation for insurance.

02:05 PM - 02:55 PM

Build, Bolt or Buy – Finding Your Best Path to Value

Talk of digital transformation is all the rage. But you need a short-term solution to triage a big problem. Or maybe you know you need to rebuild from end to end, but the enormity of the project makes you wonder where to begin. You have options. And questions. This panel has answers.  

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