Kate Leggett
VP and Principal Analyst
Forrester
Kate is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.
She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.
Sessions by Kate Leggett
12:30 PM -
01:30 PM
South Pacific B
Sellers Need More Than A CRM Presented by Vymo
The next decade of insurance is about core digital transformation, innovation, and superior customer experience. Insurers need to surpass conventional CRMs to increase engagement and deliver true value to customers. Join Kate Legget (Forrester) and Yamini Bhat (Vymo) for an interactive session about the way forward for sales engagement in Insurance.