Policyholders want property insurers to be tuned to their specific needs and deliver a fast customer experience, no matter where they are in their journey – shopping, buying, or submitting claims. Our panelists will discuss the benefits of tapping into the digital footprints of property, people, and environmental factors throughout a property insurers’ value chain: marketing to underwriting to claims. Included will be discussions on how to operationalize identity and signal data to understand if their property policyholders are shopping around; what the secret is behind actually accomplishing straight-through processing in underwriting and claims; and the importance of intertwining risk mitigation into workflows while also keeping up with the pace of fraudsters’ adaptation.
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