Ilya Filipov is the director of strategy for the insurance vertical at Talkdesk, where he focuses on industry go-to-market and business development strategies. He has over 15 years of cross-functional insurance industry experience across customer service, product, strategy, sales, and digital transformation. Before joining Talkdesk, Ilya served in leadership roles at Westfield Insurance and Western & Southern Financial Group. He received an M.B.A from the University of Notre Dame and his B.Sc. from the University of Arizona. Ilya is a native of North Macedonia, currently residing in Cleveland, Ohio.