Ellen Carney

Principal Analyst

Sessions by Ellen Carney

01:00 PM - 02:00 PM

Keynote & Interactive Panel: Bridging the Life Insurance CX Gap: New Study on Carriers’ CX Capabilities

Guest speaker, Ellen Carney, Principal Analyst at Forrester, presents the results of a CX new commissioned study,  conducted by Forrester Consulting on behalf of Equisoft —followed by a carrier exec panel exploring what the results mean for carriers and consumers.

02:00 PM - 03:00 PM

The Future of The Insurance Experience 

What insurance looks like and how we engage throughout the insurance experience is going to look very different by 2035. In this session, Forrester Research will offer a   future-forward view of the insurance experience, enabling technologies, and what this means for insurance leaders.

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