Douglas Heller

Director of Insurance
Consumer Federation of America (CFA)
Douglas Heller is CFA’s Director of Insurance and is a nationally recognized insurance expert. During two decades of work on public policy and regulatory matters related to property-casualty insurance, Heller has authored op-eds, articles, and reports on auto insurance pricing in the United States, overseen regulatory challenges to insurance company rates and practices, provided expertise in insurance-related litigation, and, for nine years, served as the Executive Director of the national consumer advocacy organization, Consumer Watchdog. His work has saved policyholders hundreds of millions of dollars on insurance premiums and helped curb unfair auto insurance pricing practices. In addition to conducting research for and providing expertise to consumer rights organizations, Heller is a member of U.S. Department of Treasury’s Federal Advisory Committee on Insurance, an appointee of California’s Insurance Commissioner, serving as a board member of the California Automobile Assigned Risk Plan (CAARP), which oversees that state’s innovative Low-Cost Auto Insurance Program for low-income drivers, and he serves on the Executive Board of the Coalition Against Insurance Fraud. Heller holds a B.A. in Political Science from the University of California, Berkeley and a Master of Public Administration degree from the University of Southern California, where he has also taught courses on Strategic Planning for Non-Profits and Public Agencies.

Sessions by Douglas Heller

03:05 PM - 03:40 PM
Data & Analytics Track: Islander F 

The Ethical Use of Data to Fight Insurance Fraud: Where and Should the Guardrails be Placed? 

Insurance fraud costs the United States $308.6 billion each year.  The adoption of emerging technologies creates new opportunities for fraud detection and innovative processing for underwriting and claims.  Sophisticated algorithms, artificial intelligence, machine learning and big data integrating into carrier “ecosystems” also introduce ethical concerns – from inherent bias and unfair discrimination to privacy concerns about use of personal data. 

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