David DiPaola

Lead Director and Senior Information Officer
David is the Senior Information officer supporting our Employee Benefits IT systems. Employee Benefits is 7 years young and Mr. DiPaola was responsible for the design and implementation of the systems supporting this new line of business from the start. He and his agile team built cloud based, API driven systems that allow for quick implementation of new products and easy integration. Previously, he was the SIO managing the portfolio of IT projects for Individual Annuity development for Equitable. In his tenure at Equitable, David has enjoyed a number of different positions in IT ranging from Sr. Project Manager to Lead Director. Before joining Equitable in 2004, Mr. DiPaola served as Director of Information Technologies at The MONY Group. During his tenure at The Mony Group he held numerous positions including head of the IT department supporting annuities. Mr. DiPaola has earned a BS in Computer Science and an MBA from LeMoyne College of Syracuse.

Sessions by David DiPaola

11:10 AM - 12:00 PM
Customer Experience Track: Islander B | Retention & Acquisition Track 

Sponsored Panel Discussion: The Art of Customer Experience meets the Science of AI and Automation. A view from the front-lines of Digital Transformation Presented by Ushur 

Nearly a decade in, Digital Transformation remained, to a larger extent, a topic for the enterprise back office. More recent developments in AI and automation have now opened new avenues to bring customer experience enhancements to the forefront of the transformation efforts. In this session, Ushur brings together the executives and the visionaries who are leading this CX transformation driven by advancements in AI-powered automation. 

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