Sean Burgess

Chief Claims Officer
Lemonade
As a veteran in the insurance industry, Sean brings nearly 30 years of experience and expertise to Lemonade as Chief Claims Officer. In this role he’s responsible for claim handling policies, procedures, and execution across all US and EU territories for Lemonade’s full book of insurance products spanning renters, home, pet, car, and life. Prior to joining Lemonade, Sean spent more than 25 years at USAA holding various leadership positions, the latest being Chief Claims Officer where he had oversight of claim handling for all personal and small commercial lines of business. During his tenure, the company doubled in size, becoming the third-largest homeowners and fifth-largest auto insurer in the US, all while delivering industry-leading loss adjustment expenses and being consistently recognized as the highest rated in claims service by JD Power.

Sessions by Sean Burgess

10:30 AM - 11:05 AM
Claims Track 

Touchless Claims Processing: Why Insurers Should Embrace this?

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