Technology has revolutionized the way customers interact with, buy, and consume products and services. With digital-first companies like Amazon, Airbnb, and Netflix leading the charge, it becomes an imperative for all businesses—regardless of industry—to adapt, and meet the demands of a digital-savvy, experience-loyal generation. Regardless of whether the “customer” is a policyholder, an agent, a broker or a partner, insurers now have the opportunity to adopt new technologies to deliver exceptional customer experiences. Join this session to hear how Hiscox, Mercury General and TMHCC approach digital customer experience, and how their organizations are delivering differentiated experiences to customers.
James Carlucci, EVP, Insurance, ValueMomentum
Abby Hosseini, CIO, Mercury Insurance Group
Jamie Kinsley, SVP, Technology & Product Management, Tokio Marine HCC / Cyber & Professional Lines
Soheil Zohreh, EVP of Technology, Hiscox
Original Air Date Tuesday, October 5th, 2pm