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Attend
Why Attend
Carriers
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Who's Attending 2024
Agenda + Speakers
Agenda
2024 Agenda
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Watch 2023 Sessions
Speakers
2024 Speakers
Keynote Speaker - Captain Scott Kelly
Keynote Speaker - Zack Kass
ITC Agents Speakers
ITC LATAM Speakers
ITC L&A + Group Benefits Speakers
Experiences
2024 Expo Floorplan
NEW - ITC Agents
Networking on the Expo Floor
NEW - Curated Programs
ITC Brokers
ITC LATAM
ITC L&A + Group Benefits
Startup Pitch Competition
Affinity Groups
After Hours
Official Closing Party
Overalls Life Concierge
ITC Vegas Week
Sponsors
Become a Sponsor
2024 Sponsors
Travel
Book Your Hotel
Discover Las Vegas
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Info
ITC Mobile App
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Inside ITC
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ITC Agents Advisory Board
ITC LATAM Advisory Board
ITC L&A + Group Benefits Advisory Board
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Neima Shahidy
VP – Partnerships
,
Jerry
Sessions
16-Oct-2024
2:00 PM 2:35 PM
How GenAI Chat and Voice are Enabling Human Agents to Offer Exceptional Customer Experience, Not Just Replacing Them
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