Jody Sims is the Senior Director of Claims and Customer Service at Root Insurance, bringing over 20 years of expertise in the property and casualty insurance industry.  Jody excels in optimizing processes and driving efficiency across teams. His extensive experience also includes successfully managing business process outsourcing initiatives in Mexico and Honduras, showcasing his ability to navigate complex operational landscapes.  As a cross-functional leader, Jody is dedicated to enhancing customer experiences and fostering collaboration within his organization.