Dan Donovan is theVice President, Customer Success & Solution Consulting for Shift Technology, a provider of AI-native decision automation and optimization solutions for the global insurance industry. In this role, he and his team support Shift clients with strategic guidance and counsel related to how artificial intelligence and advanced data science can drive improvements in operational efficiency, employee engagement, and customer satisfaction across the claims and policy lifecycle. Dan is an expert in the field of insurance fraud and claims analytics. His more than 25 years of insurance industry experience comes from nearly two decades leading fraud investigation and claims operations for Liberty Mutual in Boston, and ten years working in the insurance technology sector.