The Power of Data: From Higher Efficiency to New Customer Experience
Track: Data & Analytics Track
Date Presented: September 21 2022
How can you harness the power of data not only for greater efficiency, but also for new customer experiences? Dr. Gregor Wiest and Hanbing Ma will share with you how ERGO tests, operationalizes and implements process mining across the Group to enable data-driven decision making and what measures ERGO implements based on the insights gained from process mining. One example is data-driven phonebot solutions for a superior new customer experience. Join us to discuss current trends in voice technology and also take a look at the "dark side" of synthetic data.
Dr Gregor Wiest, Head of Innovation & Digital Transformation, ERGO
Hanbing Ma, Head of Innovation Strategy & Scouting, ERGO