The Art of Customer Experience meets the Science of AI and Automation. A view from the front-lines of Digital Transformation Presented by Ushur
Track: Customer Experience Track
Date Presented: September 22, 2022
Description:
Nearly a decade in, Digital Transformation remained, to a larger extent, a topic for the enterprise back office. More recent developments in AI and automation have now opened new avenues to bring customer experience enhancements to the forefront of the transformation efforts. In this session, Ushur brings together the executives and the visionaries who are leading this CX transformation driven by advancements in AI-powered automation.
Speakers:
Simha Sadasiva, CEO & Co-Founder, Ushur
Stephanie Shields, Head of Employee Benefits, Equitable
David Dipaola, Senior Information Officer - Employee Benefits, Equitable
Michael Anderson, Global Practice Leader, Guidewire
Mike Schubert, Vice President of Technology, Unum
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