Striking a Balance between Digitizing and Humanizing the Claims Workflow Presented by Solera
Striking a Balance between Digitizing and Humanizing the Claims Workflow Presented by Solera
Track: Kick Off Summit
Date Presented: September 20 2022
Description:
The need for a digital-first claims process is growing tremendously. 79% of customers said they would trust automotive claims powered entirely by AI. Customers have become more digitally savvy, they are actively seeking solutions that expedite the claims process bringing AI and machine learning into the workflow.
While the claims process can be an elevated digital experience, it still needs to be balanced with human interaction to create an enhanced customer experience from start to finish.
How do you create a digital-first experience while also giving that added touch of humanity? This session will disclose how carriers can effectively strike the perfect balance between touchless claims and human interaction.
Schedule of Events:
2:00 – 2:30: Doors open, coffee bar
2:30 – 3:30: Panel
3:30 – 4:00: Q&A. closing remarks
4:00 – 6:00: Cocktails, hors d’oevours, and networking
Speakers:
Bill Brower, Vice President of Industry Relations, Solera
Mary Mahoney, Vice President of Replacement and Leisure Division, Enterprise Holdings
Ramon Lopez, COO, Allcat Claims Service
Natalie Kaschalk, Vice President of Insurance Services, Copart Inc.
Donald Lacey, Chief Investment Officer, Ping An Global Voyager
Elixabete Larrea, Partner, McKinsey & Company
Megan Holstein, Head of Absence Management Product, The Hartford
Sean Burgess, Chief Claims Officer, Lemonade
