From Start to Stay: The Role of Tech Evolution in Fostering Customer Relationships
embed = new SlidesLiveEmbed("slideslive-embed-39012230", { presentationId: "39012230", autoPlay: false, verticalEnabled: true });
Date Presented: November 1, 2023

Description:

Understanding the trajectory of technological innovation in computing, digital communications, and data – from its inception to evolution and future projections – offers a strategic lever for optimizing customer lifetime value. By aligning our offerings with customer preferences and motivations, we can not only drive initial purchases, but also cultivate lasting relationships, fostering repeat engagement and unwavering loyalty over the long term. Hear how Niki Kouri, a financial services veteran has been driving customer centricity in large organisations.

Speakers:

Moderator: Karlyn Carnahan, Head of Insurance - North America, CELENT

Niki Kouri-Maglaras, Chief Digital Officer of International Businesses, Prudential Financial

Related Sessions

Games, AI and Pokemon – How Emerging Tech Can Be Used to Transform Customer Experiences

Games, AI and Pokemon – How Emerging Tech Can Be Used to Transform Customer Experiences

Creating a Seamless Omnichannel Experience for Insurance Customers

Creating a Seamless Omnichannel Experience for Insurance Customers

From Good to Great: The Power of Personalization and Leveraging Data to Improve Customer Experience

From Good to Great: The Power of Personalization and Leveraging Data to Improve Customer Experience

Ask Me Anything: Enhancing Agility while Improving the Customer Experience: Low-Code Empowers AmTrust’s IT Evolution Presented by OutSystems

Ask Me Anything: Enhancing Agility while Improving the Customer Experience: Low-Code Empowers AmTrust’s IT Evolution Presented by OutSystems