Digital Business with a Human Touch- Key Ingredients for Delivering Differentiated Sales, Service & Claims Experiences Presented by ValueMomentum
Track: Innovation in Action Track
Date Presented: September 21 2022
Insurers are instituting transforming their technology and instituting their enterprise digital platforms to drive differentiated experiences in their quest to become customer-centric. How can these differentiated experiences be empathetic and blend the human touch with the convenience of digital engagements? And how can insurers bring urgency to their transformation agenda, while contending with culture and legacy technology headwinds.
Partha Srinivasa, EVP & Chief Information Officer, Erie Insurance
Raghu Aithal, VP - Client Partner, ValueMomentum
Martina Conlon, Head of Property & Casualty Insurance, Aite-Novarica Group