Delivering Cutting Edge Digital Claims Solutions Via Strategic Partnerships with Tokio Marine
Track: Claims Track
Date Presented: September 22, 2022
As the largest property and casualty insurer in Japan by revenue, we recognize that a seamless customer experience and improved operational efficiency through advanced artificial intelligence (AI) technology is essential to the organization. One such initiative is our AI-empowered claims process where we have collaborated with several overseas startups; ICEYE, which provides satellite-based imagery solutions for natural catastrophe events and Shift Technologyâ€™s AI powered fraud detection technology. Through these and many other digital investments and partnerships, our customer satisfaction rating which had been static for the past 10 years has jumped significantly by 6.3%.
Masashi Namatame, Group Chief Digital Officer, Tokio Marine