Creating Superior Customer Journey in Claims Experience Globally Through Strategic Partnerships and Innovative Technologies
Track: Claims
embed = new SlidesLiveEmbed("slideslive-embed-39012131", { presentationId: "39012131", autoPlay: false, verticalEnabled: true });
Date Presented: November 1, 2023

Description:

In a rapidly changing insurance landscape, how can companies deliver a superior claims experience to customers globally? This session, led by Tokio Marine Holdings Chief Digital Officer Masa Namatame, we will explore how strategic partnerships and innovative technologies can substantially improve the customer journey in claims processing. Attendees will gain insights into Tokio Marine's unique approach to leveraging AI and data analytics, while fostering meaningful collaborations with insurtech startups. The goal is to create a seamless, efficient, and empathetic claims experience that meets the high expectations of today's digitally-savvy customers.

Speakers:

Masashi Namatame, Group Chief Digital Officer, Tokio Marine

Related Sessions

The Art and Science of Claims Management: Balancing Efficiency, Quality, and Compliance

The Art and Science of Claims Management: Balancing Efficiency, Quality, and Compliance

Claims Guidance: Using AI to Deliver Better Outcomes at Scale to Claimants, Customers and Carrier Profitability Presented by EvolutionIQ

Claims Guidance: Using AI to Deliver Better Outcomes at Scale to Claimants, Customers and Carrier Profitability Presented by EvolutionIQ

Claims Transformation Tug-of-War: Bringing Tech and Talent Together for Operational Success Presented by Clearspeed

Claims Transformation Tug-of-War: Bringing Tech and Talent Together for Operational Success Presented by Clearspeed

Building Resilience: What Can We Learn from Cyber Claims

Building Resilience: What Can We Learn from Cyber Claims