Bending the Curve: Behavior change as the next evolution in insurance Presented by Capgemini
Track: Product Development Track
Date Presented: September 22, 2022
Description:
Insurance is a constantly evolving business but in its first epoch, the goal has still largely been one of increasing predictability: there is a theoretical curve of true underlying risk and with increasingly datasets and new statistical techniques, we all compete to predict that curve. But prediction has diminishing marginal returns. “The entire Product organization of insurance is currently focused on customer acquisition and cross-sell, because that is the monetization that is currently setup. Moving to a risk reducing model not only changes how we work but what we build; new products (with new monetization models) must arise in order to manage this shift.â€
Speakers:
Teis Jorgensen, Associate Director of Design Research and Behavioral Science, frog (part of Capgemini Invent)
Matt Wallaert, Founder, BeSci.io
Jonathan Stahl, Analytic Solution Advisor, Nationwide Insurance
Jeff Helzner, Decision Scientist, Joyn Insurance
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