Ask Me Anything: Attract and Retain Distribution Partners: Personalize the Digital Relationship with Agents and Brokers Presented by OutSystems
Track: Customer Experience Track
Date Presented: September 22, 2022
Brokers and Agents account for 90% of Zurichâ€™s business. When Zurich started their digital evolution, they decided to start with a group of customers first. The diversity of these customersâ€™ needs from mobile and online quoting to client portfolio views to commission/fee statements to claims filing and tracking, would have required a multiplicity of technologies and resources to support each. In the interest of speed, resources, and the flexibility to continuously evolve capabilities, Zurich chose the OutSystems high-performance, low-code platform. Join us and ask Marco Navega anything about the Zurich customer engagement evolution during this open 35-Minute Q&A session.
Kate Gingras, Insurance Lead, OutSystems
Marco Navega, CIO, Zurich