TUESDAY, OCTOBER 31 | 1:00 PM – 5:00 PM

AI Disruption: Supercharging Customer Experience in the Insurance Industry


The cost of attendance for AI Disruption: Supercharging Customer Experience in the Insurance Industry is included in your ITC 2023 ticket. Make sure you RSVP below to secure your seat.

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As the insurance industry continues to evolve in the digital age, the role of artificial intelligence (AI) in shaping customer experience has become increasingly crucial. From accelerating processes to digitizing interactions, AI has the potential to transform the way insurers engage with their customers. 

Prepare to be inspired as we delve into the exciting realm of AI, witnessing its profound ability to accelerate, digitize, and shape customer journeys. Discover how cutting-edge technologies and transformative strategies are being employed to push the boundaries of customer experience in the insurance industry. 

From enhanced claims processes to personalized interactions, our esteemed panelists will share their invaluable insights, success stories, and lessons learned from the forefront of AI implementation. Brace yourself for an engaging discussion that will explore the remarkable potential of AI in propelling insurance companies towards unparalleled customer satisfaction and operational efficiency. 

Whether you’re an insurance professional, a digital transformation enthusiast, or a visionary CFO, this session is your chance to gain exclusive knowledge and be part of the movement driving insurance customer experience into the future. Join us as we embark on this thrilling journey through the AI frontier and unlock the limitless possibilities that await. 

Key Discussion Points

  • Unleashing the AI Advantage: Explore how AI is revolutionizing the insurance landscape and enabling insurers to better understand, anticipate, and fulfil customer needs. 
  • Powering Personalization: Discover how AI-driven data analytics and machine learning algorithms are revolutionizing the way insurers tailor their products, services, and communications to provide personalized experiences that resonate with customers. 
  • AI-Enhanced Engagement: Learn how AI-powered chatbots, virtual assistants, and voice recognition systems are elevating customer interactions, streamlining processes, and fostering seamless communication across multiple touchpoints. 
  • The Ethical Frontier: Delve into the ethical considerations and challenges surrounding AI in customer experience, including privacy concerns, algorithmic biases, and the importance of maintaining a human touch. 
  • Future Horizons: Gain invaluable insights into the emerging AI trends, technologies, and strategies that will shape the future of customer experience in the insurance industry, empowering insurers to stay competitive in a rapidly evolving landscape. 

Venue — Mandalay Bay, Las Vegas

ITC Vegas will be held at Mandalay Bay, Las Vegas, Tuesday, October 31 – Thursday, November 2, 2023.

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