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2023 Agenda

ITC Vegas


Hyper-Personalization Revolution: Reimaging Insurance Around the Customer Presented by Majesco

November 02, 2024
Mandalay Bay Ballroom L

Insurance can be difficult, complex, and time-consuming with products and services that do not appear to deliver value or meet personalized needs. Today’s customers expect more. Hyper-personalization is at the forefront of this expectation and is about enabling personalized, contextualized interactions across products, underwriting, billing, servicing, and claims – across all lines of business.   Traditional product-oriented strategies, processes, and technology handicap insurers, creating a challenge to meet these new demands.  It takes a different operating model that redefines the business to meet these new demands.   Next-gen core, digital and data and analytics can accelerate this transformation, while improving operational efficiency and optimization, empowering innovation with the right coverages to close protection gaps and drive growth.    Business as usual is no longer an option.  We must rethink insurance in context of today and tomorrow, not from the past. Forward thinking insurers are embracing the future and taking the transformation journey into the hyper-personalization revolution using next gen core, digital and analytics as the foundation.   Hear from this panel of industry leaders who are heading down the path to meet the demands of customers today and in the future.  And then ask yourself, are you prepared for 2025? For 2030?  Are you preparing to be a leader in the future of insurance?

Brian Seanor, VP, Digital Product Management - Munich Re Specialty Group North America
Denise Garth, Chief Strategy Officer - Majesco
Jennifer King, VP - Customer Experience- Service & Quality and EPMO - Boston Mutual Life